Thursday 27 September 2012

The internet's finally back!!

OMG. I can't believe it's back.
We've had a HUGE problem with our internet connection since early last Friday morning. We woke up, hubby noticed it wasn't working and it didn't come back until yesterday. That's 6 DAYS! Yep, 6 days without home internet access is enough to piss anyone off. Severely. :/
I have to say that the worst thing about it was the awful experience we had with our internet provider. In case you're wondering, we're with Telstra and their customer service is shockingly bad. I mean, I called them on the Friday morning, when the problem first happened, and got no answers. They even promised to call me back and didn't even log that on their system. On that day we ended up calling about 4 times and eventually found out there was an outage in our area. No one had answers about anything, though.
Then on Saturday night I found out the outage had been fixed--because I was complaining about the probs we were having on Twitter and someone decided to respond--but surprise, surprise our internet still wasn't back. By this stage, we were feeling like Loki's pic. It wasn't until Sunday that they FINALLY organised for a technician to come over--on Tuesday. Fast forward to Tuesday--which BTW was our 13th Wedding Anniversary--and the technician comes over and still can't fix the problem. So he had to organise for someone else to check it out at street level, or whatever.
He said this would take another 2 days!
By this stage I'd given up all hope of getting any sort of connection back by the weekend because it was very obvious that this company has no fucking idea about what they're doing. But when hubby got home from work last night and took a look at the modem--ta-da, it was miraculously working.

Once again, another WTF? moment.
So, the internet is back. Finally.
And what did I learn from this experience? Well, a few things:
  • Telstra is hopeless and has no sense of customer service,
  • Trying to get any answers proved that outsourcing call centres overseas does NOT work,
  • Telstra is hopeless and doesn't care about its customers,
  • No one should mess with our internet connection EVER, and
  • Our smartphones--Samsung Galaxy Note (mine), Samsung Galaxy S3 (hubby)--are lifesavers.
I'm terribly disappointed with the way we were treated by Telstra/BigPond. No one had answers, they didn't want to accept responsibility, and just didn't seem to care. I know we're just one customer out of millions, but I think every single account deserves care and attention when something goes wrong. The error was on their end yet the only advice they had was "reboot your modem". The problem had nothing to do with the modem and everything to do with whatever the hell happened in our area last Friday.
Although the internet's back and I've spent most of today trying to catch up on things, I'm still very angry about the shitty experience. We plan to let them know.

But anyway. Enough about the horrid ordeal.

Other things have happened too...

My daughter got home from her school camp in the snow last Friday night. She arrived exhausted and sick--both of the homesick variety and the physical kind. It took her several days to recover from the sheer exhaustion and she's feeling a lot better now. I'm glad she's got this week and next week off school. Think she needs the time to take a breather.

It's good to have her home. We really missed her.

Oh, and I reached the end of Sierra Fox #3 on Monday. The final stats were: 95,123w/243pgs. So the third draft is now done. There's just one thing left for me to do, and that's read it on my phone to make sure there are no last-minute typos. Plus I need to write a synopsis. Okay, that's two things. But I don't think I'll be tackling them this week.

I also have a new Samsung laptop. It's awesome. Shiny, too. But I'll talk more about that another day, because I think this catch-up post is long enough. ;)

See ya later!

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